Privacy Policy

"We take your privacy seriously and at no time do we sell, share or do anything with your data other than see analytics on traffic."

Privacy Policy of Cywest Communications, Inc. (referred to throughout as ‘Cywest’, ‘we’ or ‘us’). We are committed to protecting the privacy of individuals. This Privacy Policy sets out, subject to applicable laws, our practices regarding personally identifiable information we collect from you, via our websites.

This Privacy Policy explains:

  1. How we collect information about you
  2. What information we collect about you
  3. How we may use and share that information

What Do We Mean by the Term Personal Identifiable Information?

When we refer to the term ‘personally identifiable information’, we mean information that can identify you as an individual or is capable of doing so with other information that we may hold about you now or in the future. The term does not include any statistical, aggregated or anonymized information.

What Information Do We Collect About You?

We may collect and process the following personally identifiable information about you: •Information which you may submit to us including your name, address, telephone number and email address. • If you contact us by phone, email or otherwise, a record of that communication. • Any surveys you complete that are used for research purposes. • Details of your visits to our websites including, but not limited to, traffic data, location data, weblogs and other communication data.

The submission of your personally identifiable information constitutes your acknowledgment that you have read and understood this Privacy Policy and agree to its terms. You also acknowledge and consent to our collection, storage, transfer and processing of such personally identifiable information in accordance with this Privacy Policy.

How Do We Use Your Personally Identifiable Information?

We take the privacy of our customers and users seriously and respect your right to privacy. Personally identifiable information will be collected, processed, stored, and disposed of in accordance with this Privacy Policy.

We process your personally identifiable information for a number of purposes in order to: • provide you with access to our websites • analyze how you use our websites, products and services on a personalized or aggregated basis to gather broad demographic information, interests, and behavior so that we may better understand you and can tailor our products and services in accordance with your preferences • process your information to help diagnose problems with our servers and administer our websites • inform you of any new promotions, products and services offered, improve the level of service and provide notifications regarding service changes or outages or in order to carry out market research • investigate any complaints or other enquiries you may submit for our attention

Who Do We Share Your Information With?

We do not sell or disseminate personally identifiable information to third parties without your consent.

How Long Do We Keep Your Information?

The length of time we keep your information for can vary according to how we use that information. Unless there is a specific legal requirement to keep your information, we will not keep it for longer than we believe is reasonably necessary for the purposes for which the data was collected.

Children's Privacy Protection

Our websites do not target and are not intended for children under the age of 13, and we abide by the United States' Children's Online Privacy Protection Act (COPPA) and other applicable laws relating to the use of children’s data. We do not knowingly collect or maintain personally identifiable information from children under the age of 13.


A cookie, also known as a browser cookie, is a text file containing small amounts of information which a server may download to your computer, mobile or tablet when you visit a website or use an app.

There are different types of cookies which are used to do different things, such as letting you navigate between different pages on a website efficiently, remembering preferences you have given and helping us to identify ways to improve your overall site experience. Others are used to provide you with advertising which is more tailored to your interests or to measure the number of site visits and the most popular pages users visit.

Due to their core role of enhancing and enabling usability or site processes, disabling certain cookies may prevent you from using certain aspects of our website.

Broadly speaking, there are two different types of browser cookie:

  1. Session cookies – these types of cookies are stored in the computer’s memory during a user’s browsing session and are automatically deleted from the user’s computer when the browser is closed or the session is deemed to have ended. These cookies usually store a session ID that is not personally identifiable to users, allowing the user to move from page to page without having to log-in repeatedly. They are widely used by commercial websites; for example, to keep track of items that a user has added to a shopping basket.
  2. Persistent cookies – these types of cookies are stored on a user’s computer and are not deleted when the browser is closed. Persistent cookies can be used to retain user preferences for a particular website, allowing those preferences to be used in future browsing sessions. Persistent cookies usually assign a unique ID to the user’s browser and they are usually configured to identify a user for a prolonged period of time.

How Does Cywest Use Cookies?

We use browser cookies only to measure non-personal information, for example to learn about the behavior of visitors to our website, to remember your preferences and to ensure we serve the correct content to you while on our website.

We use these cookies to collect information about how visitors use our website, which parts of the website you like and what types of content you view. By using our website, you agree that we can place these types of cookies on your device. We use the information to improve our website and enhance our user experience. All information these cookies collect is aggregated and therefore anonymous.

How can You Control the Use of Cookies?

Your use of the Cywest website constitutes your consent to this website setting cookies on your device.

If you do not want Cywest’s website to set cookies on your device then you should not use this site and you should delete any cookies which have been placed on your device. Alternatively, the ‘Help’ menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookies and how to disable cookies altogether. However, because cookies allow you to take advantage of some of our website’s essential features, we recommend that you leave them turned on. Useful information about cookies can be found at:

Linked Internet Websites

Our websites may provide hyper-text links to other websites over which we have no control and which may contain privacy provisions that are difference from those provided herein. We are not responsible for and expressly disclaim any and all liability for the privacy policies or practices of other websites to which you choose to link from our websites. We encourage you to review the privacy policies of those other websites so you can understand how they collect, use and share your information.


We have implemented reasonable physical, technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration or disclosure which are in accordance with applicable laws. Our websites have security measures in place to protect against the loss, misuse and alteration of information under our control. However, the internet is an open system and we cannot guarantee that unauthorized third parties will never be able to defeat those measures or use your personal information for improper purposes.

Changes to this Privacy Policy

As we grow and new features are added to our website or to our products and services, or legal requirements change, this Privacy Policy may be modified. Any changes to the Privacy Policy will be posted on all our applicable websites. All information submitted through our websites is subject to the terms and conditions of this Privacy Policy, as amended.

Submission of Personal Details to Us

Any personally identifiable information which you submit to us will be treated and processed by us in accordance with this Privacy Policy. By submitting any such information, you consent to our holding and processing the information, both electronically and manually, for the expressed purpose. You also consent to the transfer, storage and processing of such information among our offices worldwide.